The Marriott Rewards Program and Non-Fiduciary PBMs have a lot in common
When the announcement was made last year that Marriott International was purchasing Starwood Hotels and Resorts I was ecstatic. This meant I would have access to more hotel properties, especially internationally, and let's be honest the Starwood properties are just better. The Starwood hotels, at least in my experience, are more up to date and offer superior customer service. The cynic in me, however, said this is going to be a tricky project [merging the two rewards programs] so I immediately set out to take screen shots of my accounts such as stays, points, and membership levels. One can never be too careful in protecting what they've earned in the digital age. Long story short these screenshots came in handy not too soon after the integration was complete. On August 18, 2018 the Marriott and Starwoods Preferred Guest rewards programs were finally combined sort of. While the integration of the two programs was taking place in the background, I was learning how the SPG (starwoods preferred guest) program worked. During my research, what I learned shocked me!