Become a Certified Pharmacy Benefits Organization

Are you looking to grow your organization by focusing on the level of service you provide them? It’s a known fact that it costs organizations much less to keep a customer or employee than it does to find a new one. That’s just one of the many reasons why we train organizations across the globe to deliver superior service so they can scale by attracting and retaining customers with pharmacy benefits management excellence.

In order to achieve pharmacy benefits excellence, education and strategy is imperative. Organizations must continually stay abreast regarding new standards, trends and best practices as well as continually build their skills to achieve pharmacy benefits excellence.

Pharmacy Benefit Institute of America works with you and your team to provide an independent assessment of your pharmacy benefit management standards and systems in order to certify you. Once certified with the PBIA, which is accredited by the University of Kentucky College of Pharmacy and recognized by leading organizations globally, you will obtain the Certified Pharmacy Benefits Organization (CPBO) designation.

Three Step Process

Once you inquire about becoming a CPBO, a member of our team will reach out to you to answer any questions you may have and to begin the pre-certification (1) process. An on-site assessment (2) will be completed and a final report (3) with actionable insights will be provided. Once you receive the standard certification you can make implementations to improve your score in order to achieve a Silver Certification and then a Gold Certification.

Bronze Certification

Minimum score achieved in all three attributes, must employ at least one certified Pharmacy Benefits Specialist

(valid for 3 years)

Silver Certification

Score of 7 or higher achieved in all three attributes, must employ at least three Certified Pharmacy Benefits Specialists

(valid for 3 years)

Gold Certification

Score of 7 or higher achieved in all three attributes, must employ at least five Certified Pharmacy Benefits specialists and one Certified Pharmacy Benefits Leader

(valid until Gold Certification expires)


Increase confidence by having your processes, procedures, policies, communications and current engagement programs reviewed.


PBIA provides high-quality and thorough assessments that will result in numerous opportunities for improvement and efficiency with a minimal investment of time and effort from your organization.


Your improved processes will meet the needs of your organization and those you serve as well as provide risk management which is essential.


PBIA's Licensed Assessors will provide an exceptional resource outlining strengths, areas for improvement, quick wins and comparative benchmarking scores.


Certification shows your stakeholders the commitment you have to service and the priority of your customers and employees.


Organizations certified to PBIA will be entitled to use the widely recognized and prestigious “Certified Pharmacy Benefits Organization” seal for the certification duration awarded.